About the role
You'll be the person our business clients reach when a payment needs attention. Success looks like problems solved on first contact, clear updates while a payment is in flight, and every issue logged so it doesn't happen twice.
What you'll do
- Handle client queries about payments, rates and account setup by email and phone
- Track payments through to settlement and follow up with banks and partners when something stalls
- Log issues and root causes so the team can fix the underlying problem
What you'll bring
- 1+ year in customer support or operations, ideally at a bank or fintech
- Clear, calm written and spoken English
- Organised and persistent — you follow things through until they land
Nice to have
- Experience with SWIFT/MT103 or Nigerian payment rails
What we offer
Paid leave, health cover, pension and life insurance, a learning budget, flexible working and the kit you need from day one. See all the perks of the job.
How we hire
- 1
Apply
Send your application through the role page. It takes about 10 minutes.
- 2
Intro call
A short conversation about you, the role and what you're looking for.
- 3
Skills conversation
A practical discussion or task based on real work you'd do here.
- 4
Meet the team
Talk to the people you'd work with, and ask us anything.
- 5
Offer
If it's a match on both sides, we'll make you an offer.
Apply for this role
Tell us a little about yourself and attach your CV. Every application is read by a person on the team.
We'll never ask you to pay a fee at any stage of hiring. Official messages only come from an @rackantech.com address. If something feels off, contact us.